Account Support

Help with creating an account, logging in, resetting your password, finding purchases, and updating account details.

Resources in this section

Support resources for orders and downloads.

How to create a customer account and connect it to a purchase.

How to sign in to your account and reach your products, orders, and downloads.

How to request a password reset link and what to check if the email does not arrive.

How to change your name, email address, password, and saved account information.

Where to find purchased products, downloads, order receipts, and account product access.

Common fixes when you cannot sign in, cannot find a reset email, or cannot access purchased products.

Use this section for common account tasks: creating an account, signing in, resetting a password, and finding products tied to a purchase.

Use the same email address you used at checkout whenever possible.
Check your spam or promotions folder if you are waiting on an account or password email.
If you purchased with PayPal, Apple Pay, Google Pay, or Shop Pay, try the email attached to that payment method.